Questions, answered
Why isn't there a free trial?
Because it isn't needed, and because of what trials bring with them. Mnem is useful from the first hour: tell one tool something and every other tool knows it, and it only gets better from there. That's the product, so we'd rather charge a fair price for it than give away a week of it. Free trials also attract exactly what a memory system must keep out — throwaway accounts, farmed keys, people probing the software — and stopping that would mean watching you more closely than we want to. And nothing is really free: a trial is paid for by the people who do subscribe. So there's one Mnem, one honest price, and cancelling takes a couple of clicks from your account page. Your memories are files on your device and stay yours either way.
Monthly or annual?
Monthly, unless you choose otherwise. It's $18 a month or $190 a year, and you have to pick annual yourself — nothing on this page defaults to it.
What does reserving a founding seat commit me to?
Nothing today. A founding seat is your email plus a card saved with Stripe; we store a reference to the card and no charge is made. Before payments open we email every reservation; your seat converts to the founding price — $11 a month, or $101 a year if you chose annual, for as long as you keep it — only after that notice, and replying to the email cancels it.
Why is the founding price lower than the standard price?
Because you're trusting us before launch, and that's worth something. The first 75,000 people to put a card on file get $11 a month instead of $18, and it never goes up while they stay subscribed. After those seats are gone, or once payments open, the price is $18 a month or $190 a year.
When do payments open?
When the app has finished its final round of hardening. Reservations hear first, before the button on this page changes. Founding seats are limited to the first 75,000 reserved with a card.
Does Mnem work offline?
Yes. Your memory is stored locally, so recall and capture work with no connection at all. The app verifies your license on activation and when you refresh it, and allows a 14-day offline grace period from the last check — a long flight, or a fortnight off-grid, won't lock you out.
How many devices can I use?
Each license activates up to 3 devices. You can see and deactivate devices any time from your account page — handy when you replace a device.
How do I cancel?
From your account page, open “Manage billing” to reach the Stripe customer portal and cancel in a couple of clicks — anytime. You keep access until the end of the paid period.
What does the cloud actually store?
Your email address, subscription state, license IDs, and device IDs. Memories, settings, and tokens stay on your machine — see the privacy policy for the complete list.
What happens to my memories if I cancel?
Nothing. They're data on your device, not rows in our database. We never had them, so cancelling can't take them away.